Features Overview
We offer a comprehensive suite of features:
Managing public records requests should be simple.
Custom Forms
- Fully customizable request forms tailored to each department’s workflows.
- Accurate routing to departments for efficient management.
Real Time Chat
- Customizable email templates and internal real-time chat for smooth communication.
- Efficient collaboration on tasks and requests.
Online Payment Processing
- Integrated payment portal with flexible options and transaction history.
- Supports down payments and fee waivers.
Redaction & Watermarking
- Built-in tools for securely removing sensitive information.
- Auto-generated redaction log.
- Watermarking for enhanced security and compliance.
Records Management
- Retention management.
- Reuse files from previous requests.
- Bulk assignment of requests.
- Fulfill requests incrementally.
Document Management
- Secure document sorting, sharing, and large file uploads.
- Real-time sharing in chat for team collaboration.
- Proactive public posting for easy access without account creation.
Department & Group Management
- Manage departments, control visibility, and archive as needed.
- Custom visibility settings for public access.
Workflow Automation
- Automates tasks, due dates, and request processing based on set rules.
- Automated routing with notifications for easy management.
Custom Statuses
- Set custom request statuses based on agency needs. Statuses can be customized for the agency and requester-facing functions.
how it works
Streamline Your Public Records Requests in 3 Easy Steps
Get a “no fail” system for organizing records, processing requests, redacting information, and logging all activity for audits.
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Make public records easier than you ever imagined