REAL-TIME CHAT
Seamless communication tailored to your team
Enhance collaboration with GovQuest’s Real-Time Chat© with your staff, and fully customizable email/requester communications templates that can be changed on the fly.
Tailor GQ to Your Needs
Govquest is the most modern, configurable system available. No waiting on vendor “enhancements” or “module” releases.
Efficient Routing
Automatic or on-the-fly assignment, extension/due date, and fee changes at any time.
Real-time Payment and Request Updates
No reconciling request statuses with the receipt of payments. GovQuest does it for you.
Chat Away
Send live chat messages to staff from other offices in real-time for timely request management. Keep staff in the loop.
Other Key Features
Drag-and-Drop Form Builder
Quickly create custom forms with our intuitive drag-and-drop builder. No coding required—just select and arrange your fields.
Smart Request Routing
Automatically route requests to the right department, group, or employee(s) based on your parameters.
Conditional Logic & Dynamic Fields
Use conditional logic to show or hide fields based on user input, creating a more personalized and efficient experience.
Real-Time Notifications
Choose when and what messages you want sent to requesters throughout the workflow- sent automatically or on-demand.
Comprehensive Reporting & Analytics
Track form submissions, generate reports, and analyze data to spot trends and optimize your workflows.
Integrated Payment Module
No merchant account required. Receive credit card, check, or cash payments in the system and GovQuest can automatically update the request status for you.
FAQs
Have questions? We have the answers.
Can we record manual payments in GovQuest?
Yes. Take any form of payment through GovQuest.
Can I route requests to departments or employees automatically?
Yes. GovQuest handles it all.